Sr Program Support Specialist (UK)

  • Anywhere
  • Anywhere

Raytheon UK

Collins Aerospace, a unit of Raytheon Technologies, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Created in 2018 by bringing together UTC Aerospace Systems and Rockwell Collins, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

We are currently searching for a Program Support Specialist to join our Mission Systems Communication & Navigation Solutions team. This position is located in Plymouth, UK and the role is expected to involve supporting both the Plymouth and Wolverhampton UK sites. The successful candidate will be responsible for supporting the team in all activities associated with the pursuit, order, capture, and execution of existing and future programs.

Emphasis is focused on supporting the program execution teams with a variety of activities such as: risk management, pursuit and proposal activities, financial reporting, customer interaction/action reporting, contract support and management of CDRLs, subcontract management support and all levels of coordination with the core program team. This position coordinates activities across the Collins shared services business model and requires collaborative working relationships with Operations, Engineering, Manufacturing, Sales, Contracts, Order Administration, Subcontracts, Quality, Finance, and Services and will require external customer interface. External customer interface contacts are typically first level Value Stream Leadership, engineering, and procurement agents.

Primary Job Responsibilities:

  • Knowledge of industry practices and standards and use of professional concepts. Applies functional or technical principles, theories, and concepts.
  • Receives minimal instruction on day-to-day work assignments. Plans schedules and arranges own activities in accomplishing objectives.
  • Networks with senior internal and external personnel in own area of expertise on issues. Represents organization as a prime contact on key issues.
  • Provides direction and oversight to ensure that issues/problems of moderate scope and complexity are avoided and/or resolved.
  • Responsible for managing projects which are of moderate risk and complexity or a portion of a larger project.
  • Deadline Driven – Last Time Buy notices have hard deadlines and our Enterprise obsolescence process must get approval meetings accomplished prior to those deadlines. Being overdue can mean we do not get the parts we need and production stops.
  • Persistence – Dealing with cross-enterprise coordination on obsolete components requires the ability to be tenacious to get the answers needed to make decisions.
  • Detail-oriented multi-tasker – The successful candidate will be able to handle multiple issues that affect many products at the same time.
  • Analysis – Demonstrates the ability to provide a logical, in-depth analysis of a problem or situation.
  • Cooperation – Takes personal initiative to proactively serve as team motivator creating strong morale and synergy.
  • Coordinating – Ensures that information has been received and accurately understood by all parties.
  • Decisiveness – Exhibits the personal confidence necessary to make critical decisions, even amidst controversy and doubt.
  • Dependability – Ensures that all details of a project are accurate.
  • Drive – Displays energy, persistence, and a positive attitude when working on projects.
  • Judgment – Bases decisions on factual information and considers alternative courses of action before reaching decisions.
  • Relationships – Develops relationships with others that are based on trust.

Basic Qualifications:

  • Bachelor’s degree and relevant experience OR
    In the absence of a degree, significant relevant experience is required

Preferred Qualifications:

  • Prior SAP experience related to the processes associated with Sales Order execution, status of factory hardware delivery forecasts, and shipping
  • Prior experience tracking and forecasting Customer Repairs and coordinating with order administration
  • Prior external customer support/interface experience and awareness of ordering and demand planning tools and practices
  • Prior Risk Management experience
  • Familiar with Collins Management System including gate artifacts, data analysis for sales forecasts, ensuring resources such as engineering, engineering support, production, services, facilities, etc are available for the program

In return, we offer a suite of benchmark benefits including membership of BUPA, Annual Leave Buy/Sell, Employee and Family Assistance Programme, employee discounts, and much more, all working within a culture based on positive assumptions in an exceptionally safe, clean and modern working environment.

Please note that potential candidates will be subject to Baseline Personnel Security Standard (BPSS) and background checks and that project access restrictions may apply to some nationalities.

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Raytheon UK

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