Senior Business Management Officer

  • Anywhere
  • Anywhere


Senior Business Management Officer

This role supports the Cyber Security team in maintaining a unified service catalogue, working closely with the relevant BISOs and leadership teams to monitor and report against agreed SLAs. Additionally, the role is expected to influence and support business operations and planning activities for Cyber Security.

Key responsibilities

  • Supporting the Senior Manager, Business and Service Governance with documentation and maintenance a unified Service Catalogue outlining key services provided by the function and agreed SLA reporting
  • Responsible for business planning, resourcing and forecasting activities on behalf of cyber security
  • Assist the Senior Manager, Business and Service Governance in all business operations and planning activities, including global communication events and townhalls
  • Supporting the Senior Manager, Business and Service Governance and Finance Business Partner in performing periodic forecasting of Cyber Security budgets
  • Documents and maintains a schedule of external vendors used by Cyber Security
  • Works with vendor relationship owners to ensure adequate metrics and KPIs are measured and tracked in line with expectations

Critical deliverables

  • Cyber Security Service Catalogue
  • Periodic reporting of service metrics across all services provided by Cyber Security
  • Coordination activities of the CISO office business management function as requested by Head of Strategy, Innovation and security management.

Key KPIs

  • Timely reporting of key service metrics in alignment with the Cyber Security Service Catalogue

Technical / job functional knowledge

  • Degree or Masters qualification in Cyber, Information Security or IT management (desirable)
  • IT and cybersecurity policies and standards
  • IT Service Management
  • Risk Management Frameworks
  • Regulatory compliance
  • Data protection & Privacy
  • Management and Operational Reporting
  • MS SharePoint and Teams
  • PowerPoint Presentations and Visualisation
  • Understanding of the latest cybers security trends and events in financial services

Business and sector expertise

  • Financial Services
  • Technology & Cyber Security

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