Project Manager – Commercial Lines

  • Anywhere
  • Anywhere


Due to a significant investment in UK Commercial Lines, we are growing our project management team. We are recruiting for multiple positions at different levels.

Are you an agent of change who can take accountability for driving success through a project or programme lifecycle? If so, join our talented team of professionals introducing innovative change within the Insurance sector. 

You will take ownership for the successful project/programme delivery and the performance against success criteria and goals. You will need to be an effective and consistent communicator and to be able to deliver insightful governance updates to both the business and IT stakeholders.

You will be driven by successfully delivering change deployment through to handover to operations while driving quality and compliance. Your role is to ensure successful adoption of the solution through tailored roll-out strategy and engagement. Post project you will continue the programme evolution through contribution to the ongoing improvement of the project management tools and methodology as part of the project management community.

Duties & Responsibilities:

  • Lead in the delivery and governance of projects/programmes which support and enhance business activities and IT architecture.
  • Scope and shape projects/programmes, leading to defining an appropriate delivery approach for each.
  • Develop and maintain a high-level integrated plan showing the big picture, to support stakeholder engagement.
  • Lead effective and consistent communications and reporting to business and IT stakeholders tailored to individual interaction preferences and managing diverse expectations.
  • Provide professional project management expertise, consultancy and challenge to business and IT change activities, acting as a true business partner to senior business colleagues
  • Manage and track budget, providing an ongoing challenge around scope and associated business case.
  • Identify and source the required resources, either external or internal, as well as monitor and manage their performance throughout the project/programme, providing corrective supervision.
  • Manage internal and external resource aligned to the programme including clear timelines and milestones, shaping deliverables and resolving conflicts.
  • Ensure adoption of the solution through effective comms plan, solution testing, feedback and post implementation support.
  • Evaluate and monitor KPIs (time, cost, quality, scope, risk and budget) throughout the project lifecycle.
  • Set, deploy and demonstrate effective governance controls around risk and issue management and escalation, with emphasis on the most significant items.
  • Ensure status reports provide transparency and provide early warning of risks and issues while maintaining all controls records.
  • Apply and manage Agile approaches where appropriate.

Skills & Experience required:

  • Significant experience in a hands-on project manager role requiring strong stakeholder management working with multiple business and IT stakeholders, internal platforms, cross functional teams and third-party vendors.
  • Well versed in standard delivery methodologies and project governance and be comfortable owning both business and IT deliverables.
  • Detailed business knowledge (processes and products).
  • Ability to rapidly gain knowledge of Business/Customer needs and drivers for change.
  • Strong stakeholder engagement and management experience as well political awareness.
  • Strong and effective coaching and influencing skills to drive the necessary changes.
  • Understanding of IT and Business strategy.
  • Willingness to try new ways of working and solutions (fail fast).
  • Track record of IT and Business project delivery either within Aviva or other organisations.
  • Professional level of accreditation preferred (e.g. Prince 2).
  • Experience of both line and matrix leadership.
  • The role requires knowledge of commercial lines systems landscape in key functional areas such as underwriting policy administration, rating and exposure management. 
  • Knowledge of Insurance and London Market is advantageous but not essential.

What will you get for this role?

  • Salary ranging from £50,000 to £80,000 depending on skills, experience, qualifications and location.
  • Generous defined contribution pension scheme.
  • Annual performance related bonus and pay review.
  • Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days.
  • Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply).
  • Excellent range of flexible benefits to include a matching share save scheme.

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 0121 200 5926 or send an email to [email protected] .

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.

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