Managed Services Analyst

  • Anywhere
  • Anywhere

BAE Systems Applied Intelligence

Role summary

Managed Services provide a SaaS implementation of the market leading Applied Intelligence NetReveal® platform for the automated analysis of enterprise risk, fraud and compliance. Our offerings include services for the automated detection and analysis of complex fraud networks, bulk analysis of databases and documents, and advanced entity-centric federated search technologies.

We’re looking for an enthusiastic team member who demonstrates excellent problem solving and communication skills, with a keenness to learn and broaden your skillset. You’ll be naturally inquisitive and go beyond routine questioning to find the underlying causes of issues, with technical ownership of tasks. A client-centric ethic is a must and you’ll take pride in customer satisfaction, having gained support experience in a customer environment.

What you’ll be doing

  • Responsible for the provision of technical support in the hosted solution
  • Investigation and diagnosis of technical issues raised by customers on their BAE Systems software deployments
  • Take ownership for customer support issues and push them to resolution
  • Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner
  • Track and update tickets in our issue tracking system
  • Contribute to our knowledge base/FAQs
  • Escalate complex issues to Senior Application Support Engineers
  • Maintain and manage test environments for problem replication
  • Document test cases, release notes, and test releases
  • Contribute ideas towards process improvement to improve the overall customer experience

What we’re looking for


  • The ability to juggle conflicting priorities and demands, and deliver on time
  • Excellent analytical skills and experience in resolving challenging technical support issues
  • The ability to self-manage and work as part of a team
  • Good communication skills, both written and verbal
  • Knowledge of web Application Servers (WebSphere, WebLogic, JBoss)
  • Grasp of one of the following Database Technologies: Oracle, DB2, or SQL Server
  • Understanding of Unix/Linux Operating Systems
  • Experience with LinuxUnix


  • Graduate with a technical degree
  • Java/J2EE
  • SQL Queries
  • SAS
  • Hadoop
  • Data Analytics

About BAE Systems Applied Intelligence

We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals.

Division overview: Capabilities

At BAE Systems Applied Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Capabilities is the engine that keeps the business moving forward. It is the largest area of Applied Intelligence, containing our Engineering, Consulting and Project Management teams that design and implement the defence solutions and digital transformation projects that make us a globally recognised brand in both the public and private sector.

As a member of the Capabilities team, you will be creating and managing the solutions that earn us our place in an ever changing digital world. We all have a role to play in defending our clients, and this is yours.

Diversity and inclusion are integral to the success of BAE Systems Applied Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.

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BAE Systems Applied Intelligence

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