Lead UX Researcher

  • Anywhere
  • Anywhere


It’s hard to make good, long term financial decisions. Our brains aren’t wired that way and there are few social norms which help. At Aviva we build products and services that help people make better decisions about their financial future and build their financial resilience. If the opportunity to have a positive impact on the future of 30 million people appeals, then read on.

You will be part of a team that creates digital products which help our customers build financial resilience. You will be working with a diverse group who have a wide range of experience in many different sectors. 

We design complex, global products. As the Lead UX Researcher you will be responsible for leading a team to create original research. You will use your understanding of all research methodologies to help deliver great customer outcomes. As you will need to articulate the value of research as well as executing it, it’s important that you have excellent communication skills.

Duties & Responsibilities

  • Lead and manage a team of 8 UX Researchers, from Junior to Principal level
  • In addition to line managing and resourcing staff within your team, you will define & maintain the team’s ways of working
  • Work with the User Centred Design Head Of, lead designers, researchers, product managers, strategists, and developers to prioritise research opportunities and deliver user experience in an agile, dynamic, iterative environment
  • Plan, execute and communicate user experience research that provides insight, tangible findings, and clear calls to action
  • Understand qualitative methodologies as well as core principles of great user experience and inclusive design
  • Produce written reports and presentations that inspire action through clarity and relevance, for audiences ranging from technical thinkers to highest-level executives
  • Represent the customer in the product development process
  • You will need to solve problems that are concrete, as well as abstract and conceptual
  • Ability to quickly understand context and make good decisions
  • You will be responsible for driving your UX Research practice, to constantly improve the quality and effectiveness of their work
  • Collaborate with colleagues outside of your practice, across the Design, Product and Engineering teams and beyond, to improve the quality of the work delivered into your team, and the effectiveness of work delivered by your team

Skills & Experience required

  • Previous experience of managing and leading the UX Research team
  • Mentoring and developing talent as well as reviewing the team’s objectives on an ongoing basis and improving the collective capability and toolsets of the team
  • Experience of delivering a digital experience for a complex, global organisation
  • Delivering excellent research
  • Experience of working collaboratively within a large complex organisation
  • Good knowledge of usability, accessibility, user experience research tools and qualitative techniques across multiple channels
  • Being an authority at building understanding and empathy for research processes and work
  • Passion for learning and are dedicated to making things better by understanding them

What will you get for this role?

  • Salary up to £110,00 depending on skills, experience and qualifications
  • Generous defined contribution pension scheme
  • Annual performance related bonus and pay review
  • Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)
  • Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Guv Johal a call on 0750 008 7919 or send an email to [email protected] .

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.

To apply for this job please visit www.cybersecurityjobsite.com.

To apply for this job please visit www.cybersecurityjobsite.com.

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