IT Technician / 3rd Line

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Raytheon UK

IT Technician / 3rd Line

Raytheon Technologies is playing a major role in revolutionising the Royal Navy’s training management culture, helping to make the UK Armed Forces more agile and adaptable than ever, and giving them the confidence to tackle future challenges. In partnership with Capita, Elbit UK, and Fujitsu, will ensure the Royal Navy offers best-in-class training to servicemen and women.

We will accelerate the use of new technology, processes and learning solutions, aligning with the Royal Navy’s transformation agenda and positioning it to thrive in the 21st century.

This new partnership further strengthens Raytheon s role as a proven strategic partner to the Ministry of Defence (MoD) and the UK government, building on a legacy of experience training the UK Royal Air Force and Royal Navy. It consolidates Raytheon UK’s commitment to investing long-term in the UK to keep the country secure, the economy strong and the UK armed forces safe.

In support of this new programme we are running a major recruitment drive with a range of current and future opportunities. We are looking to hire, talented, driven individuals with a passion for Education, Learning & Development and Training.

Summary of Role:

The Selborne IT Technician role is responsible to the IT Support Manager for the provision and sustainment of IT systems to support the delivery of apprenticeship and naval training within the Selborne contract.

Main Duties:

  • Provide technical support to several IT systems and associated training equipment, including supported AV are correctly maintained and repaired to enable Selborne contract performance standards to be met and the delivery of naval training is maintained.
  • • Provide IS support (1st, 2nd and 3rd Line) to ensure calls are managed in line with agreed SLA/ KPI • Update and maintain the register of IT assets
  • • Provide user support to ensure the effective and timely resolution of technical problems, keeping users informed of the status of their request for support
  • • Document solutions to problems regarding standard IT applications and record them appropriately
  • • Undertake the day to day operation of backup systems including rotation of backup tapes.
  • • Manage and Deliver software deployment as instructed/requested
  • • Build PC, Server and Mobile Systems in line with contract and customer need
  • • Monitor system alerts and reports.
  • • Manage all works through the TABS FM System
  • • Contribute to the proper installation, maintenance, and disposal of IS Equipment.
  • • Liaison with contractors and suppliers of IS equipment.
  • • Provide IT support services ensuring all services are delivered to contract requirements

Candidate Requirements:


  • Fault finding, diagnosing repairing and maintaining IT Systems
  • Successfully delivering projects and change.
  • A clear understanding of the Accreditation and SCIDA processes
  • Qualified academically or vocationally in relevant IT subject matter
  • Windows based products such as Server, Active Directory, Exchange, Desktop OS and Office including the deployment
  • Capable of achieving Security Clearance (SC).
  • Full UK driving licence.


  • A clear understanding of the Accreditation and SCIDA processes
  • Implementation and configuration of an Exchange Organisation • Relevant Microsoft Certifications
  • ITIL Foundation
  • Android deployment in a business environment
  • Deploying and maintaining bespoke IS products

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