IT Service Technician

  • Anywhere
  • Anywhere


Location: Based in Rotherham with travel to Barnsley and Doncaster
Hours: 8.30am to 5.00pm Monday to Friday
Salary: £25-30k dependant on experience plus an additional £4,800 car allowance (£34,800)
Benefits cover: Pension 5% company contribution and 3% Employee, raises to 10%. 20 days holiday plus stats (after 2 years increased by 1 day per year of service, max 5 to add on over 7 years) Bonus Scheme upto 10% salary, Private medical insurance (opportunity to add spouse and children as salary sacrifice) and Death in service four time your salary.


The company drive a ‘front line’ ethos therefore the successful IT Service Technician may cover 1st 2nd and 3rd line activities and be willing to learn to fill gaps in knowledge.
The chosen candidate will have passion, drive and strong customer service skills as you will be dealing with over 300 end users across a busy and interactive service desk team across 4 site locations. The IT Service Technician will be based full time on premise and occasionally asked to travel to the other sites therefore to be considered you MUST drive and own a vehicle.
Predominantly based on premise full time 8.30am-5pm but occasionally may travel to other sites within working hours and or remotely on an ad hoc basis.
As an IT Service Technician you will form part of the front line service desk team covering the whole process to full fruition of tickets raised; triaging and managing the whole IT query.
The organisation offer training and investment up to the value of around £4k therefore an IT Service Technician looking for career development, showing a drive and interest in the Tech industry would be ideally suited. Chance to progress into Applications, software development or Infrastructure.
This is an exciting permanent vacancy for a career development opportunity.


Your main responsibility will be to work as an integral member of the IT Service Delivery Team providing prompt responses and effective resolutions to L1 & L2 requests for service and support generated within the business in order to support business continuity and maintain a standard of excellence within the department.
You will be tasked with receipt and triage of incoming requests for service and support via Email, phone and in-person both in house and on the other sites. You will be responsible for progression of requests utilising good time management, and providing regular updates through to resolution, in line with agreed service levels. The role includes technical troubleshooting, fault finding, resolution implementation and testing. Collaboration and escalation to relevant teams where required is a key factor and accurate work logging is essential.
You will be involved in the procurement, configuration and deployment of hardware and software as required as well as active participation in daily team meetings, monthly group meetings, feeding back issues and providing customer and business insight. You will have the ability to create and update centralized technical documentation and have a careful and considered approach to hybrid working requiring physical onsite presence as per business/team requirements.


To support, encourage and develop colleagues where possible and where holes in knowledge exist and in turn be expected to undertake additional self-learning to fill your own gaps. Be available to provide cover and progression during annual leave of colleague’s. You will endeavour towards becoming a site specialist for the designated home site. Be keen to develop an understanding of the manufacturing business at large in order to support the changing business needs whilst actively pursuing professional development through negotiated career paths, training, and certification if desired and in line with regular personal development reviews.


At least 1 Year experience working in an IT support background
Additional training will be provided by the company for specific applications and projects


Evidence of:
• Supporting a Microsoft Enterprise End-User environment. Latest Windows OS, Print Servers, DHCP, DNS.
• Deployment, configuration, and management of end user endpoints.
• Thorough hardware/software troubleshooting skills and methods.
• Basic understanding of Enterprise Endpoint Cloud technologies. Endpoint Manager/Intune.
• Basic understanding and support of networking technologies/methodologies.
• Awareness of Cyber Security best practices.
• Telephony and Mobile Communications

• Strong background in 1st and 2nd line support
• Abilities to install and administer computer hardware, software, and network components
• Time management and prioritisation skills
• Analytical, troubleshooting, and problem-solving skills
• Decision making skills
• Effective verbal, presentation and listening communications skills
• Effective written communications skills

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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