IT Service Assurance – Senior Manager

  • Anywhere
  • Anywhere


Job description
The Service Assurance Organisation Reporting (SOAR) team is an integral part of our rapidly growing Assurance and Accounting Advisory (AAA) practice in the UK. We deliver a comprehensive range of assurance reports that our clients demand. In the UK we issue over 150 assurance reports a year.

Our core assurance entity base was historically within financial services but we have been growing rapidly in other industries and are increasingly finding that our specialist skills are needed by these service organisations – in particular in technology, professional services and transport and logistics. As this demand continues to grow, we are keen to grow our business in these areas.

We also work closely with other consulting teams, for example cyber security specialists and digital experts to ensure our clients receive the best possible service.

The team works in an agile and flexible manner, with plenty of opportunities to develop new skills and gain new knowledge. We are keen to support and develop our people to enable them to be the best they can be.

Roles and Responsibilities

A successful candidate will be responsible for:

  • Working with Partners and Directors in delivering a variety of service assurance reports.
  • Taking responsibility for a portfolio of assurance clients and delivering controls assurance services to this portfolio to time, budget, and quality.
  • Taking responsibility for the overall engagement output including scoping, financial management, managing delivery risk, quality, and review of deliverables.
  • Ensuring quality of deliverables to the highest standards and in compliance with regulatory benchmarks.
  • Building and maintaining excellent relationships with external and internal stakeholders.
  • Developing internal networks and maintaining excellent relationships with colleagues across KPMG, particularly in the wider Audit, IT Audit and Assurance practices.
  • Participating and contributing towards the growth of our practice through assurance tenders and pitches.
  • Maintaining a healthy pipeline of assurance reporting opportunities.
  • Coaching, mentoring, and developing team members, both on and off engagements (e.g. setting goals and appraising performance), and contributing to practice management (e.g. training and knowledge sharing).

Skills and Experience

  • Proven experience in IT audit, technology risk and control / audit or assurance environment within professional services.
  • An enthusiasm, drive, and passion for service assurance.
  • Excellent communication and report writing skills.
  • Ability to develop excellent relationships both internally and with clients.
  • Ability to identify and assess complex IT and operations risks and controls, to relate them to the wider business environment and to express opinions clearly.
  • Strong project management skills including being able to manage multiple engagements simultaneously, to manage teams effectively, and to deliver engagements on time and to budget.
  • Ability to develop excellent client and internal relationships at all levels of seniority.
  • Proficient at creating and delivering captivating presentations to audiences comprising senior leadership, key client stakeholders, prospects and/or internal staff.
  • Ability to motivate and lead small teams and work on own initiative
  • Experience in core business processes within a financial services environment.
  • Experience of auditing application controls for a range of business processes within a financial services environment.

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