IT Analyst

  • Anywhere
  • Anywhere


Hays Technology are partnering with a national retail business to grow their IT Team by 2 x Technical Analyst to help support the current IT Function and assist shaping the transformation of IT across the wider business. This is a fantastic opportunity for someone who enjoys working on projects and looking to grow their Technical Skills.

What we’re looking for:
Reporting to the IT Manager you will be responsible for:

  • Installation and configuration of Desktop, Laptop, and Server hardware
  • Creation of user accounts and setting permissions for new members of staff
  • Logging, prioritisation, and resolution of incidents raised with the IT Helpdesk
  • Support of Microsoft technologies, including Windows 10, Office 365 and Active Directory
  • Carrying out routine patching and maintenance of desktop and server systems
  • Providing end user support and training
  • Escalating IT issues to 3rd party suppliers
  • Working with the IT Manager and other members of the IT team to identify and implement new systems
  • Documenting support processes and producing end user documentation
  • Configuration and management of server backup systems
  • Maintaining hardware asset lists
  • Ensuring the availability and security of the IT system

What we’re looking for:

  • Experience of working on a busy IT Support Desk
  • Experience of managing and maintaining Windows servers
  • Experience of configuring and supporting Windows PCs and Laptops
  • Experience of configuring and maintaining network switches and WiFi access points
  • A working knowledge of VMware ESXi or other virtualisation technologies
  • Experience of Active Directory administration
  • Ability to prioritise workloads and work well under pressure
  • Strong problem solving abilities
  • Awareness of cyber security threats and IT Security best practice

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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