Information Security Service Portfolio Management (613 – 735))

  • Anywhere
  • Anywhere


Job description
KPMGI Group Context and Background

ITS Global (Information Technology Services Global) is one of four pillars within KPMG’s Global Technology & Knowledge group. As such, ITS Global provides innovative components that KPMG’s business functions and member firms use to deliver client-facing solutions. ITS Global also provides the information protection and technology infrastructure that secures KPMG’s technology environment and connects its network of member firms. ITS Global works with the other GT&K pillars to provide KPMG technology solutions that leverage world-leading partnerships, disruptive digital capabilities and access to the firm’s collective intelligence.

Role Summary
This position operates within the Information Security Services group, a team that provides our clients with the products and services to help defend KPMG and its clients from cyber-attack, through timely detection, investigation and remediation of potential threats.

This role reports to the Head of Security Portfolio Management and will be part of a team focused on ensuring our growing products and services capabilities deliver on our strategic, business and operational goals.

‒ Contribute to the development of service portfolio components to align to service strategy goals
‒ Monitor and consult on KPI development and adherence to ensure service targets are measurable
‒ Development of reports and data narratives to address KPIs, KRIs, and trends
‒ Synthesize analysis, document end-to-end workflows, develop future state service process scenarios and propose options, offer optimization recommendations for discussion
‒ Effectively manage and escalate risks and issues to help identify obstacles to achieving our business goals and strategic objectives.
‒ Understand the ISS services/programs/solutions being developed/deployed, including the business value, methodology and/or target operating model; be able to communicate service value
‒ Perform as an individual contributor to complete assigned initiatives/deliverables when needed
‒ As needed support projects or manage assigned small-medium projects

Key Accountabilities
% of Time Accountability:
30% Coordinate and manage assigned portfolio book of work views and activities; to provide transparency of services progress against strategy roadmap; delivering on value as planned by ISS
20% Support of program and business strategies and objectives: resource and demand planning, change, and resource management processes
10% Capture client/customer segmentation data to analyse and action a 360 perspective of client needs and service performance as it relates to the portfolio
10% Conduct service reviews and document findings; liaise with service owners to ensure service-related checklist items are delivered according to service standards
10% Coordinate development of digital and non-digital documentation, communications, and tools needed for service portfolio needs. Work with service leads to coordinate content development needs and ensure high quality
10% Coordination and management of key meetings to discuss reporting data and manage action items
10% Create templates and materials to facilitate achieving service portfolio goals

“Everyone a Leader” Competencies
Whilst it is expected that colleagues will be able to demonstrate competence in all areas if the Everyone a Leader Framework some roles require greater demonstrability in particular competencies. Please list those that without, the job would be difficult to perform at a fully competent level.
Apply a strategic perspective: Uses diverse sets of inputs to develop a broad perspective on business and people issues
Build collaborative relationships: Connects with individuals, teams and organizations to build lasting, collaborative relationships that enable global, firm-wide growth
Foster innovation: Embraces a culture of innovation and experimentation to create value
Drive quality: Delivers high-quality products and exceptional service that provide value and exceed client expectations
Develop and motivate others: Engages teams, instills confidence, and coaches people to find meaning in their work and achieve exceptional results

Technical Skills & Qualifications
Indicate the mandatory qualifications and technical skills required to perform the job at a fully competent level. Note: the qualifications and technical skills must be critical to the effective performance of the job and without which the job would be difficult to perform at a fully competent level.
Please list the technical skills required to perform this role
‒ Strong ability to document and engineer plans and processes to produce measurable results
‒ Data-driven analytics thinker, prior experience with using BI insights to form recommendations
‒ Proficiency with Excel, MS Office suite, MS collaboration tools such as Teams; Visio, BI tools.
‒ Team player with strong interpersonal Familiarity with IT security and appropriate regulations (i.e. ISO27001)

Description of level of Qualifications
‒ Bachelor’s Degree from an accredited college or university or equivalent work experience
‒ Experience working in one or more of the following areas – professional services; digital product management; program management; cyber security services
‒ Experience managing and working with a globally diverse team, including third party resources
‒ Prior multi- and complex program and project management experience (agile and hybrid methodologies preferred) with new technologies and business models
‒ Strong communications and presentation skills in written and oral formats, strong storyteller
‒ Team player with strong interpersonal skills, a conscious leadership and mentoring style

Experience & Knowledge
‒ Prior global work experience in a complex service-oriented business and/or technology group. Prior experience with cyber-security and information privacy, a plus
‒ Product and service management background, knows what it takes to develop and launch a product/service to a client market, measure adoption, resolve solution uptake issues, analyse data insights, and identify continuous improvement opportunities
‒ Prior experience managing through the complexity of a changing environment; comfortable with ambiguity and can adapt quickly and appropriately to changing priorities
‒ Strong stakeholder management and relationship management skills
‒ Cares about the customer, uses UX and customer-centric thinking to develop service strategies and solutions
‒ Strong change management experience within an international organization

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