Deskside Engineer

Deskside Engineer
Salary between £25,900 – £35,000

Are you a Deskside Engineer, with a passion for IT and providing customer service?

We are currently recruiting for a Deskside Engineer to be a part of our phenomenal and innovative Deskside team!

We appreciate people who have a real determination for making our teams better and want to make a difference within the Deskside team. If you have an excellent attitude working as part of a team and a keen desire for self-development and improving yourself, we would love to hear from you!

A bit about the job:
In this role you will be working as part of the Northern Deskside team, where you will provide 1st and 2nd line technical support to colleagues based in Sheffield or Manchester and sometimes offsite. You will also work closely across various IT teams to ensure effective delivery of IT support.

As one of the Deskside Engineer, you will be resolving technical issues and problems where possible and reassign appropriately as well as take ownership of issues and requests to completion, including tickets raised to third parties. In addition, you will provide IT help and support to Aviva staff, which covers desktop hardware and software used within Aviva.

We have one vacancy based in Sheffield, but there will be an occasional need to work at other Aviva sites.
Please note this role is up to 5 days in the office.

Skills and experience we’re looking for:

• Excellent collaboration and customer service skills
• The ability to multitask whilst working in a busy customer-focussed environment
• Proven experience in providing 1st & 2nd line end user support at all levels within an organisation

A good technical understanding of:

• Windows 10
• Microsoft Office 365
• Microsoft Intune
• Microsoft MECM
• Microsoft Active Directory
• Basic understanding of network protocols
• Mobile devices (iPhones, iPads)
• Mobility / VPN technologies
• Remote desktop support tools
• Hardware support for Desktops, laptops & printers

What you’ll get for this role:

• Salary between £25,900 – £35,000 (depending on location, skills, experience, and qualifications)
• Generous pension (starting level Aviva contributes 8% when you contribute 2%)
• Eligibility for annual performance bonus
• Family friendly parental and carer’s leave
• 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
• Up to 40% discount for Aviva products
• Brilliant flexible benefits including electric cars
• Aviva Matching Share Plan and Save As You Earn scheme
• 21 volunteering hours per year

Aviva is for everyone:

We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working -spending around 50% of their time in our offices every week – combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on 07385425912 or send an email to lacey.lane-mckoy@aviva.com