Your new company
The organisation you will be working for is a housing association, in the public sector based in Stoke-on-Trent.
Your new role
As a Customer Service Advisor you will be a central part of the hive, working as part of a team to deliver an excellent customer experience and a high level of service across all of the brands.
- You will be supporting the group to break down barriers, build people up and help better homes.
- Provide a high quality of service to customers through many forms of contact such as email, telephone, social media and face to face.
- Required to log details of repair requests from customers
- Prioritise jobs and assign the correct contractor to the job
- Handle payments
- Update accounts and issue receipts for any transactions
- Discuss and action issues like anti-social behaviour
- Terminating tenancies and other issues
- Accurate recording of conversations and interactions on the system
What you’ll need to succeed
- Have a good level of general education or a GCSE in English and Maths or equivalent
- Customer Service experience or other relevant experience within housing and maintenance
- Have excellent communication skills with a real passion for listening to people
- Be polite and be able to think quickly on your feet to resolve any problems
- Good IT skills and the ability to use MS Office & Outlook
- Organised and Good time management
- Positive attitude and able to commit to the task
- Awareness of experience of working with data protection and cyber security and equality
What you’ll get in return
- Competitive rate of pay
- 1-2-1 consultancy with Hays consultant
- Long term temp work
- Opportunity for permanent work following successful temp placement
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
To apply for this job please visit www.cybersecurityjobsite.com.