Customer Service Advisor

  • Anywhere
  • Anywhere


Your new company
The organisation you will be working for is a housing association, in the public sector based in Stoke-on-Trent.

Your new role
As a Customer Service Advisor you will be a central part of the hive, working as part of a team to deliver an excellent customer experience and a high level of service across all of the brands.

  • You will be supporting the group to break down barriers, build people up and help better homes.
  • Provide a high quality of service to customers through many forms of contact such as email, telephone, social media and face to face.
  • Required to log details of repair requests from customers
  • Prioritise jobs and assign the correct contractor to the job
  • Handle payments
  • Update accounts and issue receipts for any transactions
  • Discuss and action issues like anti-social behaviour
  • Terminating tenancies and other issues
  • Accurate recording of conversations and interactions on the system

What you’ll need to succeed

  • Have a good level of general education or a GCSE in English and Maths or equivalent
  • Customer Service experience or other relevant experience within housing and maintenance
  • Have excellent communication skills with a real passion for listening to people
  • Be polite and be able to think quickly on your feet to resolve any problems
  • Good IT skills and the ability to use MS Office & Outlook
  • Organised and Good time management
  • Positive attitude and able to commit to the task
  • Awareness of experience of working with data protection and cyber security and equality

What you’ll get in return

  • Competitive rate of pay
  • 1-2-1 consultancy with Hays consultant
  • Long term temp work
  • Opportunity for permanent work following successful temp placement

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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