Customer Field Service Engineer

  • Anywhere
  • Anywhere

Raytheon UK

Collins Aerospace, a
Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond?

At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions – whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionised systems for specialised aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow.

Are you up for the challenge? Join our mission today.

We are currently seeking an experienced Customer Field Service Engineering professional to join our teams in Burgess Hill, West Sussex, UK. Collins Aerospace UK Simulation & Training Solutions (STS) provides solutions to the most complex simulation and training challenges for a variety of military & commercial customers around the world.

The role requires an experienced Customer Field Service Engineering professional to i
nstall, operate, maintain, repair and modify equipment and to provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, and repairing complex mechanical equipment.

Primary Responsibilities:

  • Installs, operates, maintains, repairs and modifies equipment.
  • Participates in determining objectives of assignment.
  • Plans schedules and arranges own activities in accomplishing objectives.
  • Work is reviewed upon completion.
  • Reports design, reliability and maintenance problems to design engineering.
  • Involved in planning and preparing customer installation and training.
  • Prepare on-site installation drawings where modifications have been performed.
  • Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
  • Builds productive working relationships internally and externally.
  • Frequent internal company and external contacts.
  • Represents organisation on specific projects.
  • Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.
  • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
  • Exercises judgement within defined procedures and practices to determine appropriate action.
  • Contributes to the completion of organisational projects and goals.
  • Errors in judgement or failure to achieve results would normally require a moderate expenditure or resources to rectify.
  • Frequent use of general/technical knowledge and industry/functional practices, techniques, and standards.
  • General application of concepts, and principles.
  • Developing professional expertise.

Basic Qualifications:

Able and willing to drive internationally with a clean driving record
Adequate written and communication skills to be able to provide training and communicate with customers and colleagues

Preferred Qualifications:

Apprenticeship or vocational studies in mechanical engineering
Proven capability of installing and commissioning Film mirrors.

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities.


At Collins, the paths we pave together lead to limitless possibilities. And the bonds we form – with our customers and with each other — propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.

Collins Aerospace, in accordance with our ‘Baseline Security’ requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

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Raytheon UK

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