Customer Account Specialist

  • Anywhere
  • Anywhere

Raytheon UK

Collins Aerospace, a unit of Raytheon Technologies, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Created in 2018 by bringing together UTC Aerospace Systems and Rockwell Collins, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

We are currently seeking a Customer Account Specialist to join our teams within Crawley,, West Sussex, UK.

Collins Aerospace provides a diverse array of flight support services through its ARINCDirect product suite, such as: advanced flight planning and weather, safety tools, flight following, international trip support, and other services such as VHF Datalink and satellite communications for business jet aircraft.

We’re seeking a highly motivated candidate to perform customer account management within the EMEA region. The ideal candidate will be expected to work as an integral part of a close-knit team while still acting independently. The candidate will be required to learn about all ARINCDirect products and services in order to provide training and first-class service to our customers. The role is very customer focused and requires regular face-to-face contact with both existing and potential customers.

First impressions are vitally important, requiring professional etiquette and excellent interpersonal communications skills.
The role requires a proactive attitude when dealing with customer issues, whether in the office or on the road; working closely with the sales team to on-board new customer and feeding back opportunities for add-on growth from existing customers.

The ideal candidate will also have the responsibility for working with the appropriate functions within Collins Aerospace and relaying to customers what can and cannot be achieved, in an effective and positive way.
The role requires the ability and flexibility to travel throughout the EMEA region, sometimes on short notice, to provide customer support and to represent the company at industry events.

Qualifications / Experience Requirements:


  • Operational
    experience in an aircraft operating environment.
  • Knowledge
    of business jet operations.
  • Experience
    in operational use and understanding of aviation regulations in a commercial environment with particular regard to the airspace and planning requirements.
  • Excellent
    verbal and written communication in English.
  • Ability
    to demonstrate and train customers in a variety of environments with a high standard of presentation skills – phone, online, and face-to-face.


  • Experience
    using ARINCDirect Flight Planning or a competing flight planning solution.
  • Fluency
    in another language.
  • Aircraft
    and avionics system knowledge and experience.
  • Foreign
    travel and/or work experience.

Amount of Travel Required for Position: 25-50%

Some of our competitive benefits package includes:

• Flexible working from Day 1

• 25 days of vacation

• Competitive pay package

• Company pension plan

• Corporate health insurance

• Career Development Opportunities

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities.

Apply now and be part of the team that’s redefining aerospace, every day.

Collins Aerospace, in accordance with our Baseline Security requirements, will request from candidates evidence of identity, eligibility to work in the UK, and employment and/or education history for up to three years, in relation to certain roles within the business. These relate to positions where access to export controlled items, (e.g., Technical data, hardware, software, and services subject to international trade control laws and regulations) and Collins IT Systems may apply. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

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Raytheon UK

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