Cross Domain Support Engineer

BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

The Digital Intelligence division of BAE Systems delivers solutions which protect and enhance the connected world. Everything we do creates a safer future. We help nations, governments and businesses around the world defend themselves against cybercrime, reduce their risk in the connected world, comply with regulation, and transform their operations. We do this using our unique set of solutions, systems, experience and processes.

Role purpose

Support Engineers are involved in all aspects required to support business applications and/or infrastructure services. This includes performing ITIL processes such as Incident, Problem and Change Management as well as conducting IT Operations in line with agreed Service Levels.

Support Engineers are responsible for ensuring the reliability, performance and availability of services to consumers of the service thereby enabling the value of the service to be realized.

Common Role Accountabilities

Support Engineers may perform many of the ITIL processes including:

• Demand Management
• Service Catalogue Management
• Service Level Management
• Incident Management
• Problem Management
• Change Management
• Service Continuity Management
• Asset and Configuration Management
• Routine IT Operations
• Security Management
• Release and Deployment Management
• Event Management
• Request Fulfillment
• Access Management
• Identity Management

Support Engineers develop a strong technical skill set which will include:

• Deep understanding of the supported application or infrastructure service, including how it is architected, built and configured
• Understanding of the business context and how the service supports the delivery of business value
• Experience in managing applications using the ITIL Service Management Framework
• Understanding of Project Management methodologies such as Prince2, LCM, Agile, etc.

Understanding and application of the ITIL Service Management framework:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continuous Service Transition

• accept and exercise personal responsibility
  • work reliably and effectively without close supervision
  • accept responsibility for work of self and others
  • accept, allocate and supervise testing and other tasks
• developing and applying interpersonal skills
  • use oral, written and electronic methods for the communication of technical information
  • work effectively with colleagues, both within the immediate team and more widely
• demonstrating a commitment to the obligations of the wider engineering function
  • act in accordance with the codes of conduct of the company and the engineering profession
  • ensure that proper consideration is given to issues of health and safety and product safety in the test process
  • ensure that proper consideration is given to environmental impact within the test process
  • ensure that skills are reviewed and maintained through a process of CPD
  • increasingly support and mentor others in their development

NV1 Australian security clearance is required, or the ability to acquire one

Life at BAE Systems Digital Intelligence

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day.

By embracing technology, we can interact, collaborate and create together, even when we’re working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential.

Division overview: Capabilities

At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Capabilities is the engine that keeps the business moving forward. It is the largest area of Digital Intelligence, containing our Engineering, Consulting and Project Management teams that design and implement the defence solutions and digital transformation projects that make us a globally recognised brand in both the public and private sector.

As a member of the Capabilities team, you will be creating and managing the solutions that earn us our place in an ever changing digital world. We all have a role to play in defending our clients, and this is yours.