Credit Control Administrator – 12 Month FTC

  • Anywhere
  • Anywhere


Job description
Business Area

KPMG’s Business Services (KBS) function is the single provider of internal business services, advice and expertise to KPMG. KBS is structured around three groups.
Operational Excellence Hubs – delivering services and support that keeps our business running efficiently. Business Partnering – providing strategic support and insight to business leaders. Centres of Expertise – deep specialist expertise and delivery of transformation initiatives.

This role sits within the Operational Excellence Hubs (OEH). OEH is an innovative, agile and collaborative function that provides services to support our client-facing colleagues in the delivery of their work. OEH supports the business through a variety of specialist teams, who work collaboratively to support the business to run smoothly.

The Credit Management department is part of OEH Finance. You will be joining a team that provides vital credit control support to the Business, working with a wide portfolio of blue-chip companies, providing high level credit control administration and support, delivering excellent customer service on a variety of tasks and activities and enabling customers to focus on their core business objectives contributing to KPMG’s goal of driving growth through operational excellence.

The Person
Required skills and qualifications

  • Operating a best practice procedure which focuses on making sure that you work with the business in the designated area, resolving and collecting difficult and slow paying debts at the same time as maintaining appropriate pressure on clients to settle invoices, with the issue of periodic statements, standard collection methods, and discretionary and targeted (DSO) chasing.
  • Manage a percentage of the client debtor ledger – (Approx. 4-500 Accounts v 5-900 invoices) to include maintenance of the credit control system to ensure specific steps taken to recover debts are noted and that all account notifications are completed in line with the diary system. Support the Business with complex process and administration queries.
  • Provide cover for the wider Credit Control team during periods of leave or absence, which may also include reporting and analysis to the management group as and when required.
  • Update and maintain the credit control system ensuring the specific steps taken to recover debts are noted and that all account notifications are completed in line with the diary system.
  • Maintaining audit trail files for difficult aged debts, ensuring GDPR rules are adhered to when dealing with confidential client data.
  • Where it has been notified that clients are not able to be approached without prior consent of the client team, obtain permission before contact is made. Where direct approach is not permitted, liaise closely with the engagement team to ensure that they are undertaking the appropriate credit control measures.
  • Rotational management of Credit Control telephone helpline and email
  • Management of cash targets; monitoring cash collection against targets taking appropriate measures to ensure targets are met and the aged debt profile is kept to a minimum; Establish monthly exposure to bad debt provision and ensure, where possible this is minimised by priority collection/chasing.
  • Arrange bad debt write offs (to include clients subject to Insolvency obtaining formal notifications along with proof of debt forms) where appropriate and feed up details to CM management team for authorisation.
  • Communicate specific difficult debt issues to CM management team, Engagement teams and Finance Managers where applicable, arranging regular meetings to discuss key difficult accounts.
  • Carry out ad hoc debt requests from internal / external clients (troubleshooting), respond to debt reviews and any queries as requested.
  • Ensure correct procedures are followed regarding clients who are subject to Litigation, passing all documentation to CM management team for review and legal process.

Required Skills and Qualifications

  • CICM or A level educated with B or greater in English and Math’s, who understands the wider credit management processes, to include litigation, Insolvency, risk/credit checking and best collection methods.
  • Resilient and able to work with multiple demanding stakeholders
  • Problem solving abilities
  • Experience required in a Credit Control or Finance in an operational or professional services environment

Why work for KPMG?

Flexible Working
In your role, you’ll work flexibly at our offices and home. Our people have always worked flexibly – so this way of working isn’t new for us. We’re creating a tech-driven business to empower and equip our people to be outstanding in delivery, no matter where they work – through inspiring collaboration spaces and new technologies.

KPMG is proud to be an inclusive, equal opportunities employer. We’re always looking to attract the very best people from the widest possible talent pool and recognise that we need Inclusion, Diversity and Social Equality to be successful. We remove barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which maximises collaboration and empowers everyone at KPMG to bring their whole selves to work.

Reward and Benefits
By joining us, you can look forward to a competitive salary and a broad range of employee benefits, which can be found through the following link: Reward and recognition (

We’re an ambitious, values-led global firm, full of fantastic people. We want to make a lasting impact on the world – transforming businesses, developing trust and confidence in markets, and building stronger, fairer communities. Please meet our aspiring employees who will give you further insight into the culture at KPMG People profiles (

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