Your new company
We are currently supporting Birmingham City Council to recruit for two temporary Complaints Administrators, based within their Neighbourhoods directorate. As an integral part of the day to day running of the Birmingham community, a new team has been created to support with queries and complaints coming in to the directorate.
Your new role
From new bin requests, missed collections and comments on service improvements, this new team will be ensuring that all complaints are responded to in a timely manner. As temporary complaints administrator, you will be working closely along side colleagues at the depot, keeping them updated on complaints coming through, and working together to ensure that they are resolved quickly. You will be working with senior members of staff to ensure that processes are adapted and implemented; we’re looking for forward thinking people! You will be responding to complaints via email as well as over the phone.
What you’ll need to succeed
To be successful for this temporary complaints admin job, you will have previous experience within complaints handling. You will conduct yourself in a professional manner, adapting your communication style to your audience. You will have an excellent eye for detail and be passionate about team work, giving suggestions on processes as you go along.
What you’ll get in return
This is a full time temporary role, starting ASAP for 12 months. There is potential to be extended. You will be working on site either in the north of Birmingham, or in the South of Birmingham, along side your senior counterpart. We are able to pay competitively to candidates, depending on experience, up to Â£16 an hour (including holiday pay). You will benefit from free on site parking, but be aware that some of the depots are within the Clean Air Zone. You will receive pay weekly, and be supported by our dedicated team here within Hays Enterprise Hub from start to finish.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
To apply for this job please visit www.cybersecurityjobsite.com.